Support
Aether is operated by EBD Sweden AB (EvidInvest), a company registered in Sweden. We answer support email ourselves — there is no ticket queue to get lost in.
Contact
We aim to reply within one business day (Central European Time), and within two business days at the outside.
Before you write
Most questions are answered in the docs — the MCP endpoint, the OAuth flow, every tool the server exposes, and how credits are priced:
- Documentation — endpoint, authentication, tool reference, pricing, rate limits.
- Connect a client — step-by-step setup for ChatGPT, Claude, Cursor and the CLI.
- Billing — credit balance, top-ups and transaction history (sign-in required).
- Marketplace — data partners and their per-call rates.
What to include
A bug report we can act on in one round trip usually has:
- The account email you sign in with (never send a password, API key or access token).
- The client you connected from — ChatGPT, Claude, Cursor, the CLI, or your own code.
- The tool name and the exact query or arguments you sent.
- What you expected, what came back, and the approximate time (with time zone).
Specific channels
- Billing and refunds — aether@evidinvest.com. Include the Stripe receipt or the date and amount of the top-up.
- Privacy, data access and deletion — privacy@evidinvest.com. You can also delete your account yourself from your dashboard. See the privacy policy.
- Security reports — security@evidinvest.com. Please report privately and give us a reasonable window to fix before disclosing.
- Data corrections — Aether returns source documents as filed and does not adjust them. If a figure looks wrong, send the citation and we will check whether the error is in our extraction or in the filing itself.
Status and scope
Aether is an information-retrieval service. It reads public source documents and returns cited passages; it does not execute trades, move money, or provide investment, legal or tax advice. Full terms are on /terms.